Vonage Making Waves in the Business Communications Market

In BYOB, Cloud Based, Global IP, Hosted Seats by Alexandra Taylor0 Comments

WAVE had the pleasure of speaking with Catherine Boyce, Director of Cloud Solutions at Vonage Business, to discuss their rapid growth and where the company is heading.

Vonage is well-known for its early disruption of the residential communications market and, more recently, for its transformation into the business communications space. Through a series of acquisitions, Vonage’s portfolio of business products now covers the full spectrum of business communications needs, serving single-person companies to those with thousands of employees spread over multiple locations. Vonage provides bring-your-own-broadband (BYOB) cloud products and solutions that offer high levels of reliability and Quality of Service (QoS) across BYOB service options or their MPLS offering. Vonage is able to offer Qos thru their SmartWan solution, visit their website here for a breakdown of how this works.

It’s worth noting that Vonage Business customers are on different networks from Vonage’s residential users. The Vonage Business proprietary platform provides business-grade phone service to small and mid-market businesses using IP (internet protocol) phones and robust phone system functionality to offer customers a better experience. The Vonage Premier product offering delivers hosted communications to the enterprise/commercial business sector and resides on their MPLS offering which is targeted to large business customers that seek full featured communications with end-to-end Quality of Service.

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Vonage’s business solutions help companies boost productivity with enhanced functionality, mobility and scalability via advanced features that foster seamless communication between multiple devices using: (i) instant messaging and presence; (ii) conferencing (audio, video and web); and (iii) integrated voicemail, email, SMS and text.  In addition, applications such as VonageConnect (powered by gUnify) allow businesses to integrate communications with daily workflow through business applications such as Salesforce®, Clio®, ZenDesk® and Google® for Work. Vonage is focused on transforming the way people connect and will continue to expand their product portfolio as IT and telephony converge.

For more information on Vonage’s full suite of features, please visit their website here.

 

 

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